Welcome to Antwerpen Fine Jewelry. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please take the time to read them carefully before using our site.

General Information

1.1. Company Information: Antwerpen Fine Jewelry, located in Maadi, Cairo, Egypt, specializes in crafting and selling high-end fine jewelry. We pride ourselves on delivering unparalleled craftsmanship, ensuring every piece reflects the highest quality standards.
1.2. Eligibility: By using this website, you confirm that you are at least 18 years of age or have a legal guardian’s consent to use our services. We ask that all users follow these terms to maintain a secure environment for everyone.

Use of the Website

2.1. Accuracy of Information: While we make every effort to provide accurate information, some content may occasionally contain typographical errors or inaccuracies. However, we will take immediate action to correct these errors.
2.2. Prohibited Activities: Users agree not to misuse the website for fraudulent, illegal, or harmful purposes. It’s important to maintain respectful use of the site to ensure a safe experience for all.

Orders and Payments

3.1. Product Availability: All products are subject to availability. While we reserve the right to modify or discontinue items, we will promptly notify customers if such changes occur.
3.2. Pricing: Prices are listed in Egyptian Pounds (EGP) and include applicable taxes, unless otherwise stated. Please be aware that taxes may vary depending on your location.
3.3. Payment Methods: We accept secure payment options, including credit cards, bank transfers, and other methods specified during checkout. We offer several payment methods to make your transaction as convenient as possible.
3.4. Order Confirmation: You will receive an email confirming your order once it is placed. If any issues arise with your order, we will notify you right away.

Shipping and Delivery

4.1. Delivery Locations: We deliver within Egypt, and international shipping is available upon request, although additional charges may apply. For international orders, we will discuss shipping options before finalizing the transaction.
4.2. Shipping Times: We provide estimated delivery times during checkout. In case of any delays due to unforeseen circumstances, we will keep you informed and update you promptly.
4.3. Insurance: All items are insured during transit. After delivery, the responsibility for the item transfers to you.

Returns and Exchanges

5.1. Eligibility: Custom-made and personalized items are non-refundable. If your purchase qualifies for a return, please contact us within 7 days of receiving the product. We aim to assist with all returns whenever possible.
5.2. Conditions: Returned items must be in their original condition, including packaging and documentation. This ensures the return process runs smoothly.
5.3. Process: To initiate a return or exchange, please contact our customer service team at info@antwerpenjewelry.com. We are ready to assist you through the process.

Warranty and Repairs

6.1. Warranty: Our jewelry comes with a 1-year warranty covering manufacturing defects. This warranty offers peace of mind for all our valued customers.
6.2. Exclusions: The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. Please take care when handling your jewelry.

Intellectual Property

7.1. All content on this website, including designs, images, logos, and text, is the property of Antwerpen Fine Jewelry and is protected under intellectual property laws. Unauthorized use of any content is strictly prohibited. We kindly ask all users to respect these rights.

Privacy Policy

Your privacy matters to us. To learn more about how we handle your personal data, please refer to our [Privacy Policy].

Limitation of Liability

Antwerpen Fine Jewelry is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. We strive to deliver the best experience possible, but certain limitations apply.

Governing Law

These Terms and Conditions are governed by the laws of the Arab Republic of Egypt. Any disputes arising from these terms shall be resolved in the courts of Cairo, Egypt. We will address any issues in accordance with local laws.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@antwerpenjewelry.com
Phone: 20 2 2517-1809
Address: Building 29 Road 207 Degla – Maadi